We’re Extending Office Hours to Serve You Better
I’m sure a number of you reading this have come to one of our offices before 8 a.m. or after 4:30 p.m. and found the office closed. Maybe you tried to swing by just before taking the kids to school, or perhaps you pulled in just after work…but you didn’t quite make it.
While our hours have long been 8-4:30, we know a number of members have been frustrated because these hours don’t work for them. Understanding that our schedule sometimes doesn’t meet yours, I’m pleased to let you know we’re doing something about it.
Beginning March 11, the first business day following the change to Daylight Savings Time, our office hours will change to 7:30 a.m. until 5 p.m., Monday through Friday. This is an hour per day of more time to answer your questions, offer advice and solve your problems.
While we’re on this subject, let me remind you that we have a number of options to contact us and conduct business with us at any time of the day, seven days a week. From the myMTEMC mobile app and web portal, MTEMC.com, to a member support center that operates nights, weekends and holidays, 365 days a year, we’ve established communication channels and programs to match the lives of those we serve.
Sometimes, your problem, question, or request dictates that you talk directly to an MTEMC employee, a “real person,” as folks put it, who is knowledgeable about billing, rates, signups, connects and disconnects, conditions of service, special programs, and other routine and special functions of the electric cooperative. So, for those cases, I’m happy to tell you of our extended office hours, and I’m proud of my team members who have been and will continue to work a little harder than normal to make this happen to help the members they care about and serve so well.
We’re proud to be your supplier of safe, reliable and affordable electricity. We also strive to be your trusted energy advisor, ready and willing to share knowledge about energy efficiency and offer special programs so members can live more comfortably and economically.
Our success in delivering these services depends on ease of access for those who want answers or help. A wealth of MTEMC information and resources is available online or through the mobile app, but often person-to-person contact is still the best way to communicate. So, we hope you’ll drop by soon…and maybe even a little earlier or later than normal.