Serving Members in a Number of Ways


 

Monica Franklin, our Member Service Coordinator says, “I just love our team and the human contact it allows.” She is also enthusiastic about all the methods and options available to reach us because they’re all designed to make things easier for you.

Monica says that the first major improvement in member services contact options was the Contact Center. It centralized everything into one office, making it more efficient for our members, always our overriding goal. Next came online options that gave our members important information and channels through which to report power outages, request service and conduct other business.

Another useful option appeared with the launch of the myMTEMC mobile app, a new favorite of many members. The app puts a wealth of information and convenience at your fingertips, including the ability to remotely report outages, request service, pay your bill and sign up for special programs. It only takes a few seconds to download and will save you lots of time.

We’ve found that the electronic contact options are used extensively by members who love the convenience of technology. However, there is yet another contact option that many members really love: the human connection via a visit to one of our conveniently located walk-in offices. This is mostly used by our members who want to talk to someone on our team in person. They appreciate this option and take advantage of it regularly. And, we hope they will be excited about our extended office hours, from 7:30 a.m. to 5:00 p.m. Monday through Friday.

We’ve got you covered, no matter your age or contact preferences. As Monica says, “We just want every single member to feel comfortable; we’re always here to listen, serve you and to help in any way possible.”

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