Coronavirus (Covid-19) FAQs
MTE Office Lobbies Opening June 1 with COVID-19 Precautions
Members encouraged to use drive-thru, phone, or the myMTEMC mobile app and web portal as disconnect for nonpayment resume June 9 after being suspended for more than two months.
Middle Tennessee Electric is a member-owned cooperative and has been dedicated to serving its members at the highest possible levels since its founding more than 80 years ago…and especially in troubled times. When the COVID-19 Pandemic started, MTE supported our members by stopping service disconnections due to nonpayment; it was the right thing to do to help members who found themselves in financial difficulty due to the outbreak. We have all been weathering this together.
Now, as our community begins to recover from the COVID-19 Pandemic, Middle Tennessee Electric will start taking steps to get back to our normal business practices. Our area office lobbies will be reopening on June 1, and starting on June 9, MTE will resume disconnections for accounts for nonpayment. We are not making this decision easily, but unpaid accounts have increased significantly in recent weeks. Eighty-two cents of each dollar MTE receives is paid to TVA for wholesale power and MTE is required to pay TVA for the energy that consumers use – whether the co-op is paid or not.
If you are a member who has been unable to pay your power bill, we urge you to contact us for assistance – we have people and programs available to help you. Our member services team will work with you to set up payment arrangements and take advantage of assistance programs to help keep your service connected. In addition to these measures, MTE will waive reconnect fees during the month of June as we resume this process.
Contact us — together, we’ll weather this storm as we have always done before. Stay well.