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24/7 Live Support: 877-777-9020

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Providing reliable electricity for you

While MTE's outage rate is well below the national average, power outages do happen. When they occur, members can be confident that MTE will restore power as quickly as possible. You count on us to provide you energy for light, comfort, and connection which is why our operation and engineering teams begin work immediately when an outage is detected. When you're out of power, our team is rolling out to restore it using the latest smart grid technology to reduce restoration times and improve service communication with you.

 

Service Concerns

Helping you find solutions

We understand our members expect more than just affordable, reliable, and safe electricity. You also expect outstanding member service which includes helping you find answers and solutions to your concerns. MTE is here to address your issues as they arise.

From myMTEMC app issues to billing questions and everything in between, our member services team can provide you the support needed to take control of your account with us. We've put together some helpful information for you, but feel free to contact us directly to talk about any additional concerns you have.

Account Concerns

Keeping trees, plants, and vegetation away from the electric system is critical in order to allow line workers safe access to equipment during an outage. If you have questions about tree pruning or tree replacement in zones close to electrical facilities or power lines, MTE has trained professionals to help you called Vegetation Management Specialists. They are certified arborists familiar with a wide variety of tree species and proper pruning practices and coordinate actual tree-pruning efforts performed by contractors hired throughout the MTE service area.  Most importantly, they're here to serve members with information and explanations about our vegetation management program. To contact them, call (877) 414-7685, e-mail VegetationMgmt@mte.com, or using the form below.

Vegetation Management

Office Locations

Lobby Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

555 New Salem Hwy., Murfreesboro, TN 37129

Mailing Address: P.O.Box 330008, Murfreesboro, TN 37133

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Woodbury 

911 W. Main St., Woodbury, TN 37190 

Lobby Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

Drive Thru Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

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Murfreesboro - St. Andrews

326 St. Andrews Dr., Murfreesboro, TN 37128 

Lobby Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

Drive Thru Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

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Smyrna 

505 Nolan Dr., Smyrna, TN 37167 

Lobby Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

Drive Thru Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

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Franklin 

2156 Edward Curd Ln., Franklin, TN 37067 

Mailing Address: P.O. Box 681709, Franklin, TN 37068 

Lobby Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

Drive Thru Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

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Lebanon 

201 Maddox-Simpson Pkwy., Lebanon, TN 37090 

Mailing Address: P.O. Box 220, Lebanon, TN 37088 

Lobby Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

Drive Thru Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

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Mt. Juliet 

2722 N. Mt. Juliet Rd., Mt. Juliet, TN 37122

Lobby Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

Drive Thru Open: Monday - Friday from 7:30 a.m. - 5:00 p.m.

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MTE's offices will be closed the following holidays:
  • 1/21/24 - New Year's Day
  • 5/27/24 - Memorial Day
  • 7/4/24 - Independence Day
  • 9/2/24 - Labor Day
  • 11/28/24 - Thanksgiving Day
  • 11/29/24 - Day after Thanksgiving
  • 12/25/24 - Christmas
  • 12/26/24 - Day after Christmas
  • 1/1/25 - New Year's Day

Crews are available 24/7 to respond to outages and our Systems Control uses our advanced metering infrastructure to detect and restore outages remotely when possible.

If you'd like to report an outage or make a payment, our automated services are available 24/7 via myMTE or by calling 877-777-9020.